Sung Lee | Business Analyst & Technical Writer

🙋‍♂️ About Me

I'm a Business Analyst and Technical Writer with over 5 years of experience supporting DoD and IRS programs. I specialize in simplifying complex systems through clear documentation, 508-compliant UX, and strategic content design.

My work blends design thinking, federal compliance, and technical clarity to help agencies deliver user-first digital solutions.

"A bad attitude is like a flat tire. You can't go anywhere until you change it" - Joyce Meyer

Resume Snapshot

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Featured Work & Proposal/Bid Efforts

IRS Power App Training Manual

Step-by-step training manual and user guide for federal onboarding. Includes screenshots, how-tos, and 508 standards.

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Sprint Planning & Backlog Management

Structured guidelines for managing Agile backlogs, sprint planning, and iteration review.

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IRS Front Door - Role Access View

Demonstrates user role permissions and navigation structure for internal staff.

IRS Power Apps - Ticket Tracker

Illustrates the status/sub-status ticket management system in Power Apps.

Proposal & Bid Efforts with OBXtek 📑

Samples and highlights of my experience leading and contributing to successful proposals and bids at OBXtek.

Proposal for Federal Agency

A snapshot proposal for a federal contract, focusing on technical writing, compliance, and coordination.

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Proposal for Task Order

A proposal sample prepared for a task order, highlighting experience in compliance documentation and proposal writing.

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Certifications 🔖🎓🏅

These certifications validate my expertise in Agile methodologies, business analysis, and Microsoft platforms, underscoring my dedication to continuous professional growth.

ITIL Foundation in ITSM

EXIN Certified. A proven foundation in IT service management, emphasizing efficiency, stakeholder alignment, and quality delivery.

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Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified. Expertise in integrating Windows, SQL Server, and .NET technologies for optimized performance and support.

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Microsoft Certified Professional (MCP)

Microsoft Certified. Demonstrates deep knowledge of Microsoft technologies, with a focus on infrastructure solutions and troubleshooting.

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Education 🎓

Academic achievements that have shaped my expertise in instructional design and technology solutions.

Master of Science in Instructional Systems Design

George Mason University (GMU) – Graduated: 2014

Focused on designing, developing, and implementing instructional systems for improved learning experiences in educational and organizational settings.

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